Frequently asked questions

IsabiMail is a full‑featured email platform that provides personal inboxes, business email with custom domains, and developer email APIs — all branded under IsabiMail and powered by secure email infrastructure. It’s built to serve individuals, teams, and developers across Africa.

You can access your IsabiMail account through the web or any email app that supports IMAP/SMTP. For example, on Android using the Gmail app, you just enter your full email address and password, and use the server settings provided in your dashboard for incoming/outgoing mail. Standard IMAP and SMTP ports will be configured for secure email delivery.

Your payment information is highly secure. We use advanced encryption and industry-standard security protocols to protect your data and ensure safe, reliable transactions.

Yes — you can migrate your email from your current provider without losing old messages or folders. During setup, we provide tools and guidance so you transfer your messages, folders, and contacts into IsabiMail smoothly.

Yes! Your old email continues to work while you migrate. After the transition, you simply update your DNS records so new mail arrives in your IsabiMail inbox.

Updating DNS records (such as MX records) lets the internet know that IsabiMail is now the service handling incoming mail for your domain. This step is required to send and receive email using your custom domain.

Common causes include missing or incorrect DNS settings (like MX, SPF, DKIM). We provide onboarding steps and support to help you correct DNS entries so your emails deliver reliably.

Yes — IsabiMail works with most email clients that support IMAP and SMTP. You just need to enter your email address, password, and the incoming/outgoing server settings from your account dashboard.

Different plans include different features. The Starter plan gives personal email access, while Business and API plans let you create more mailboxes and manage storage. Each plan’s storage limits and features are listed on the Pricing page.

Absolutely! IsabiMail offers local support to help with setup, migration, and troubleshooting whenever you need assistance.

Yes. IsabiMail follows modern email security standards — including encrypted access and best practices — and your data is protected under our privacy policies.

You can upgrade or downgrade anytime through your account dashboard. Your settings and data will be preserved during any plan change.